Technical Support

Getting Started 1

• Student Portal Overview

Portal Navigation 4

• Accessing the Student Portal
• The Dashboard
• Sidebar Menu
• Home View

Learning Content 5

• Programs
• Learning Modules
• Program Pages
• Redeeming Access Codes
• Loss of Access (LOA)

Courses 5

• Courses
• Accessing Courses
• Course Navigation
• View Activity Report
• Reference Material

Practice Exams 4

• Practice Exams
• Accessing Practice Exams
• Practice Exam Modes
• Skills Management Software (SMS)

Study Guide 6

• Study Guide
• Topics and Objectives
• How the Study Guide Works
• Study Guide Features (Tiles)
• Quick Review

View all 6

Profile (Account Settings) 5

• Profile View (My Account)
• Personal Info
• Access Code History
• Groups and Partners
• Authorization and Password

Transcript 3

• Transcript view
• Viewing Your Transcript
• Transcript Activity History and Filters

FAQ & How-to Guides 4

• Common Questions
• How to Merge Multiple Accounts
• How to Delete Your Account
• How to Replay the Portal Tutorial (On-screen Tours)

Help & Support 1

• Single Sign-on (SSO) Help